Oyo State Grievance Redress Mechanism

OYO STATE GRIEVANCE REDRESS MECHANISM

For ensuring timely and effective resolution of grievances and maintain the trust and confidence in government institutions, Oyo State Government has deemed it fit to establish a redress mechanism towards trade and other related activities in the state.

In pursuit to the above stride, a Grievance Redress Mechanism was established by the State Government to enables citizens raise grievances with the relevant Ministries Departments and Agencies (MDAs) and seek redress when they perceive a negative impact arising from any government establishment or its services. It is a way to mitigate, manage, and resolve potential or realized negative impacts that may arise from grievance bear by citizens.

The GRM addresses complaints by truckers/transporters and traders for inter-state movement of goods. The State Government has established a framework for redressing trade grievances to promote fair and equitable trade relations, both local and international.

SUBMISSION OF TRADE GRIEVANCES

Any Business, Industry, or Individual (traders, truckers/transporters) may submit a trade grievance to the Trade Grievance Redress Mechanism Committee, relating to an act/omission in respect of collection and payment of the trade-related fees and levies on inter-state movement of goods e.t.c. The grievances may be filed electronically, by mail via trade@oyostate.gov.ng  or in person at the Ministry of Trade, Commerce and industry or via our functional telephone line (hotline:- 09111694405, 09111694406 & 0911694407) or download the Grievance Redress Form via the link: https://trade.oyostate.gov.ng/wp-content/uploads/2023/12/OYO-STATE-INTERSTATE-TRADE-GRIEVANCE-REDRESS-MECHANISM-COMPLAINT-FORM.pdf

The verbal or written complaints shall detail the complainant’s name and contact, date of complaints, type of complaint, the description/nature of the grievance, relevant supporting evidence, and the desired resolution.

RESOLUTION OF TRADE GRIEVANCES

The Trade Grievance Redress Mechanism Committee shall receive, investigate, and resolve trade grievances filed by citizens, businesses or individual on the following concerning; harassments, unauthorized payment of fees and other in-kind requests.

All complaints shall be resolved within Fourteen (14) working days from the date of receipt of such complaints/grievances and recommend appropriate actions or remedies to resolve disputes following applicable laws.

The aggrieved person(s) when dissatisfied with the TGRM Committee’s decision may file an appeal to the Grievance Redress Appeal Committee at the State Level, which shall hold a hearing and issue a final decision.

The whole process shall be concluded within fourteen (14) working days from the date of filing of appeal.

The Ministry of Trade, Industry, Investment and Cooperatives shall ensure that the report of the activities and the status of trade grievance resolutions are published regularly on the State official website(s) online.

Direction to the Process of GRM